Money Back Guarantee and Returns Policy
We offer a reliable 30 day money back guarantee' on both our exclusive engagement and wedding band ranges. Provided there has been no damage sustained (excluding in transit) and all original documentation is present. Returns on our antique range are subject to store credit to the same value of the piece purchased.
Please note: the use of our bespoke service for special 'one off' commissions is non refundable.
Returns Address - please telephone before sending any item back to:
Flaxman Fine Jewellery
50 Peascod Street
We try and quote realistic delivery times. Delivery is generally between 7-10 working days, however, often quicker. Please note - our exclusive engagement and eternity band ranges are all handmade and if not in stock at the time of your enquiry could take up to 10 days for delivery.
Should you have a last minute 'must have' moment, please do not hesitate to telephone and we will do all we can to help!
Note - a signature is required on all deliveries. Deliveries will take place any time between Monday and Saturday.
UK Free Delivery: 7-10 days using Royal Mail Special Delivery (including BFPO).
Europe: 10-14 days using Royal Mail International Special Delivery**.
Worldwide: 10-20 days using Royal Mail International Special Delivery **.
** A small charge of £50 will apply to deliveries outside the UK.
If you have any special requirements for your delivery i.e a certain date, or you would prefer us to use a courier service such as FedEx, please do not hesitate to telephone us for a quote.
We will contact you via email to let you know the date of dispatch and tracking number. All items are fully insured until the time of delivery. We will not be held accountable for any loss or damage to the piece after the time of delivery.
Each piece will come in our sumptuous fitted boxes and will be appropriately cased and packaged for the journey.